How your order gets to you, and what happens if it does not fit.
We do not offer refunds. We offer exchanges only, subject to the conditions below. By placing an order, you acknowledge and accept this policy.
All customers must record a continuous, unedited video while unboxing the product. This video is the only valid proof accepted for any claim regarding a damaged, defective, or incorrect item.
The video must begin before the package is opened and must clearly show the sealed package, the unboxing process, and the condition of the item inside.
The video must be continuous and unedited. Cut, paused, or edited videos will not be accepted.
Without a valid unboxing video, no claim for a damaged, defective, or incorrect item will be considered. No other form of proof — photographs, screenshots, or verbal claims — will be accepted.
The unboxing video must be submitted to us within 3 days of receiving your order.
You must contact us within 3 days of receiving your order to request an exchange. Requests made after this period will not be accepted.
To be eligible for an exchange, the item must:
The following items cannot be returned or exchanged:
If you receive an item that is defective, damaged, or different from what you ordered, you must have recorded a continuous unboxing video as described above, and contact us within 3 days of delivery with the video and your order number.
If verified through the unboxing video, we will arrange an exchange at no additional cost to you, including covering the return shipping cost. Claims without a valid unboxing video will be rejected.
If you need a different size, please contact us within the exchange window. Size exchanges are subject to stock availability. If the requested size is unavailable, we may offer an exchange for another item of equal value.
For exchanges due to a defective, damaged, or incorrect item (verified by unboxing video), we cover the return shipping cost. For all other exchanges (such as size or change of mind), the customer bears the return shipping cost.
To request an exchange, contact us through the contact page. When you write, include your order number, the reason for the exchange, and the continuous unboxing video (for damage, defect, or incorrect item claims).
Our team will review your request and respond with further instructions.